Skip to main content

Frequently Asked Questions (FAQs)

Give us a call today: 503-254-1274

What is the difference between an AC and a Heat Pump system?

While both an AC and a Heat Pump use refrigerant to move heat, the difference lies in the additional capabilities of the Heat Pump. Heat Pumps can move heat into or out of your home thanks to their reversing valve, allowing them to serve as both a heater and AC.

What is the difference between a standard efficiency furnace and variable speed/modulating?

Standard efficiency furnaces run at one speed and offer a decent energy efficiency level of around 80%. Variable-speed furnaces can reduce the speed at which they heat your home as it gets closer to the desired temperature. This can make variable-speed systems 80% more efficient than standard one-speed furnaces.

What are some common HVAC system issues?

Common HVAC system issues that your system may encounter include:

  • Weaker airflow
  • Poor temperature control
  • Short cycling
  • Non-stop running
  • Concerning sounds
  • Worrying noises

How often should I perform maintenance on my HVAC system?

For an air conditioner, furnace heater, or boiler, it is important to schedule maintenance once a year. For heat pumps or ductless heat pumps, you’ll need to schedule maintenance twice a year, as these systems do twice the amount of work.

How often should I replace my furnace filter?

Your HVAC filter needs to be as clean as possible. That means checking and changing it regularly are very important. If you have a standard 1" filter, you should change the filter every month It may seem like a lot, but 1" filters get clogged quickly! If you have a high-efficiency 4" filter, you should check every quarter (every three months).

How does adding an indoor air quality product help keep my home safe?

Indoor air quality systems can help combat the concentration of a variety of airborne pollutants. This can range from dust and fur to pollen to viruses, bacteria, and mold spores. The best way to determine which system is best will be to talk to a professional. Air filtration systems and air purifiers can help improve your comfort, combat bad smells, and combat illness and allergies.

What is the average life expectancy of a furnace, AC, and heat pump?

The average furnace heater can last around 10-15 years for a gas-powered system. An all-electric furnace can last up to 20 years.

The average air conditioner will last around 10-15 years with regular maintenance. A heat pump can last around 10-12 years before needing replacement.

What can I do to extend the life of my system?

An air conditioner or heater that receives regular maintenance each year, and prompt repairs when needed, is going to enjoy a maximized lifespan.

What temperature should I keep my thermostat?

Uncomfortable outdoor temperatures can make it tough to resist upping your demand on your HVAC system with big changes on your thermostat. However, you are better off keeping your thermostat at a reasonable temperature.

In the summer, this means keeping your thermostat set to 78° and in the winter, this means keeping it set to 68°. Doing this will help keep your home comfortable without straining your HVAC system and jacking up your energy bills.

We’re here to help!

Or call:


See What Our Community Has to Say


Prompt and professional service Brett did a great job!

-- Stacy L.

Newsletter Signup

HVAC news and promotions from the Chase Heating & Cooling Team.